Senior UX Product Designer, Emerging Experiences (Remote Eligible)
About this role
As a Senior UX Designer, you’ll help translate guest insights, business opportunities, and system constraints into clear experience direction. You’ll collaborate with cross-functional partners to identify pain points, map journeys and services, and align teams around human-centered solutions.
This role blends strong design craft with systems thinking—supporting more senior team members in framing and delivering connected guest experiences that scale across channels.
Responsibilities:
Contribute to UX strategy and vision for multi-touchpoint guest experiences
Create service design artifacts such as journey maps, blueprints, and storyboards to align teams and identify opportunities
Collaborate with product, engineering, marketing, and store operations partners to align on experience outcomes
Participate in design sprints and co-creation sessions to explore, prototype, and refine new concepts
Deliver design work across phases—from early journey concepts to mid-fidelity flows and wireframes
Apply both qualitative and quantitative data to understand guest needs and prioritize opportunities
Hold your work to a high standard of craft—considering accessibility, interaction patterns, information architecture, and brand alignment
Contribute to a culture of curiosity, experimentation, and guest-first thinking within your immediate team
About you:
4+ years of experience in UX, with a portfolio demonstrating strong design thinking and systems awareness
Proficiency in service design methods (e.g., journey mapping, ecosystem modeling, service blueprinting)
Experience working within cross-functional teams and navigating complexity
Comfortable structuring your work, managing your time, and delivering high-quality design independently
Skilled in modern design and prototyping tools (e.g., Figma)
Able to use guest insights and business data to guide your design decisions
Strong communication skills—you explain your work clearly, and collaborate effectively with non-design stakeholders
You ask thoughtful questions, lean into ambiguity, and care about designing inclusive, scalable experiences
You bring a growth mindset and a desire to learn, evolve, and make things better—for guests, teams, and the business
Portfolio guidance:
Please include a portfolio that showcases:
End-to-end design work (ideation through to implementation)
Journey or service design artifacts (journey maps, experience models, blueprints)
Clear rationale for your decisions and examples of your impact on the experience or business
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